{"id":50362,"date":"2018-01-01T12:00:45","date_gmt":"2018-01-01T12:00:45","guid":{"rendered":"https:\/\/informaticsjournal.net\/?p=50362"},"modified":"2026-10-25T19:42:23","modified_gmt":"2026-10-25T19:42:23","slug":"%d8%a7%d9%84%d9%85%d8%b9%d9%84%d9%88%d9%85%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d9%88%d8%ab%d9%82%d8%a9-%d9%88%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%a7%d9%84%d9%85%d8%b9%d8%b1%d9%81%d8%a9-%d9%81%d9%8a-iso-9001","status":"publish","type":"post","link":"https:\/\/informaticsjournal.net\/?p=50362","title":{"rendered":"\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a ISO 9001:2015: \u0625\u0633\u0647\u0627\u0645 \u0627\u062e\u062a\u0635\u0627\u0635\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a"},"content":{"rendered":"<h2>\u0645\u0642\u062f\u0645\u0629<\/h2>\n<p>\u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0641\u064a \u062d\u0648\u0644\u064a\u0629 ThinkEPI \u0625\u0644\u0649 \u062a\u0623\u0645\u0644 \u0627\u0644\u0641\u0631\u0635 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0648\u062b\u064a\u0642 \u0628\u0639\u062f \u0625\u0642\u0631\u0627\u0631 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u00abISO 9001:2015 \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629: \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u00bb. \u0641\u0641\u064a \u0627\u0644\u0633\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u0642\u0628\u0644\u0629\u060c \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u0644\u064a\u0648\u0646 \u0634\u0631\u0643\u0629 \u0641\u064a 187 \u062f\u0648\u0644\u0629 \u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0625\u0630\u0627 \u0623\u0631\u0627\u062f\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0644\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0627\u0644\u0641\u0646\u064a\u0629 \u0644\u0644\u062c\u0648\u062f\u0629. \u0648\u0644\u062f\u064a\u0646\u0627 \u0627\u0644\u0643\u062b\u064a\u0631 \u0644\u0646\u0642\u062f\u0645\u0647 \u0641\u064a \u0628\u0646\u062f\u064a\u0646 \u0645\u0646\u0647\u0627: 7.1.6 \u0627\u0644\u062e\u0627\u0635 \u0628\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u06487.5 \u0627\u0644\u0645\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629.<\/p>\n<p>\u0634\u0627\u0631\u0643\u062a\u060c \u0641\u064a \u0627\u0644\u0631\u0628\u0639 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 2016\u060c \u0641\u064a \u0645\u0634\u0631\u0648\u0639 \u0644\u062a\u0643\u064a\u064a\u0641 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0644\u0634\u0631\u0643\u0629 \u0647\u0646\u062f\u0633\u064a\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062c\u0646\u0633\u064a\u0627\u062a \u0645\u0639 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629. \u0648\u062a\u0633\u062a\u0646\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u064a \u0625\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u062a\u062c\u0631\u0628\u0629\u061b \u0625\u0630 \u0623\u062a\u0627\u062d\u062a \u0627\u0644\u0638\u0631\u0648\u0641 \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0648\u0639\u0645\u0644 \u0641\u0631\u064a\u0642 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u062a\u062e\u0635\u0635\u0627\u062a \u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0628\u0646\u062c\u0627\u062d \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u062e\u0644\u0627\u0644 \u062b\u0644\u0627\u062b\u0629 \u0623\u0634\u0647\u0631.<\/p>\n<h2>1. \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0644\u0627 \u062a\u062a\u062d\u0642\u0642 \u0628\u064a\u0646 \u064a\u0648\u0645 \u0648\u0644\u064a\u0644\u0629<\/h2>\n<p>\u064a\u0639\u062f \u0627\u0644\u0628\u0646\u062f 7.1.6 \u0627\u0644\u062e\u0627\u0635 \u0628\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0623\u0643\u062b\u0631 \u062c\u0648\u0627\u0646\u0628 ISO 9001:2015 \u062c\u062f\u0629\u061b \u0644\u0623\u0646\u0647 \u0644\u0645 \u064a\u0631\u062f \u0641\u064a \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629 (ISO, 2015a). \u0648\u062a\u062a\u062d\u062f\u062f \u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647 \u0641\u064a \u062b\u0644\u0627\u062b \u0646\u0642\u0627\u0637 (Aenor, 2015b): \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0634\u063a\u064a\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627\u061b \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u0644\u0643 \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0644\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0639\u0644\u064a\u0647\u0627 \u0648\u0625\u062a\u0627\u062d\u062a\u0647\u0627 \u0644\u0645\u0646 \u064a\u062d\u062a\u0627\u062c\u0648\u0646\u0647\u0627 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629\u061b \u0648\u0648\u0636\u0639 \u0622\u0644\u064a\u0627\u062a\u060c \u062a\u0631\u0627\u0639\u064a \u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u060c \u0644\u062a\u062d\u062f\u064a\u062b \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629.<\/p>\n<p>\u0623\u062a\u0627\u062d\u062a \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u0628\u0642 \u0623\u0646 \u0642\u0637\u0639\u062a\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0629 \u062a\u0648\u062b\u064a\u0642 \u0627\u0645\u062a\u062b\u0627\u0644\u0647\u0627 \u0644\u0647\u0630\u0647 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0628\u0647\u0630\u0647 \u0627\u0644\u0633\u0631\u0639\u0629. \u0648\u0643\u0627\u0646\u062a \u0645\u0641\u0627\u062a\u064a\u062d \u0627\u0644\u0646\u062c\u0627\u062d \u0643\u0645\u0627 \u064a\u0623\u062a\u064a.<\/p>\n<p>\u062f\u0639\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629: \u0641\u064a 2013\u060c \u062f\u0641\u0639 \u0645\u062f\u064a\u0631 \u0628\u0639\u064a\u062f \u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0625\u062f\u062e\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0642\u0627\u062f\u0647\u0627 \u0628\u0645\u0646\u0647\u062c \u0639\u0645\u0644\u064a. \u0648\u0643\u0627\u0646\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u062a\u0645\u0644\u0643 \u0628\u0627\u0644\u0641\u0639\u0644 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0645\u062a\u0643\u0627\u0645\u0644\u064b\u0627\u060c \u0648\u062d\u0635\u0644\u062a \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0627\u062a ISO 9001:2008 \u0644\u0644\u062c\u0648\u062f\u0629\u060c \u0648ISO 14001 \u0644\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0626\u064a\u0629\u060c \u0648ISO 50001 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0627\u0642\u0629\u060c \u0648OHSAS 18001 \u0644\u0644\u0648\u0642\u0627\u064a\u0629 \u0645\u0646 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0645\u0647\u0646\u064a\u0629.<\/p>\n<p>\u0636\u063a\u0637 \u0627\u0644\u0633\u0648\u0642: \u0623\u0635\u0628\u062d\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0627\u0644\u0633\u0646\u0648\u0627\u062a \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0639\u0627\u0645\u0644\u064b\u0627 \u062a\u0646\u0627\u0641\u0633\u064a\u064b\u0627\u061b \u0625\u0630 \u062a\u0634\u062a\u0631\u0637 \u0645\u0646\u0627\u0642\u0635\u0627\u062a \u0627\u0644\u0645\u0634\u0631\u0648\u0639\u0627\u062a \u0627\u0644\u0643\u0628\u0631\u0649 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0623\u0646 \u062a\u0642\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u062a\u0646\u0627\u0641\u0633\u0629 \u0645\u0645\u0627\u0631\u0633\u0627\u062a\u0647\u0627 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644 \u0648\u062a\u062b\u0628\u062a\u0647\u0627. \u0643\u0630\u0644\u0643 \u0643\u0627\u0646\u062a \u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0641\u0630\u0647\u0627 \u0627\u0644\u0644\u062c\u0646\u0629 \u0627\u0644\u0641\u0646\u064a\u0629 ISO\/TC 176\/SC2\/N1284 \u062a\u0646\u0628\u0626 \u0628\u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u064a \u0633\u064a\u0643\u062a\u0633\u0628\u0647\u0627 \u0647\u0630\u0627 \u0627\u0644\u062c\u0627\u0646\u0628 \u0641\u064a \u0639\u0627\u0626\u0644\u0629 ISO 9000 \u0627\u0644\u062c\u062f\u064a\u062f\u0629. \u0648\u0633\u0647\u0651\u0644 \u0647\u0630\u0627 \u0627\u0644\u0636\u063a\u0637 \u0627\u0633\u062a\u064a\u0639\u0627\u0628 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0644\u0623\u0647\u0645\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629.<\/p>\n<p>\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0628\u0648\u0636\u0648\u062d: \u0623\u064f\u0646\u0634\u0626\u062a \u0641\u064a 2013 \u0648\u062d\u062f\u0629 \u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u062e\u0627\u0635\u0629 \u0628\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u060c \u0648\u0628\u062f\u0623 \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u064a\u062a\u0648\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a\u062a\u0647\u0627. \u0648\u0642\u062f \u0638\u0644 \u0646\u0648\u0639 \u0627\u0644\u0627\u062e\u062a\u0635\u0627\u0635\u064a \u0627\u0644\u0630\u064a \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u064a\u0642\u0648\u062f \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u062d\u0644 \u062a\u0646\u0627\u0632\u0639: \u0623\u0647\u0648 \u0645\u0646 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u0623\u0645 \u0627\u0644\u062d\u0648\u0633\u0628\u0629\u060c \u0623\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0648\u062b\u064a\u0642\u061f \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u062d\u0644 \u0627\u0644\u062a\u062c\u0631\u0628\u0629\u060c \u0623\u064f\u0639\u0637\u064a\u062a \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0628\u0631\u0628\u0637 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0627\u0644\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0623\u0634\u062e\u0627\u0635\u060c \u0641\u0623\u0633\u0646\u062f\u062a \u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u0645\u0634\u0631\u0648\u0639 \u0625\u0644\u0649 \u0627\u062e\u062a\u0635\u0627\u0635\u064a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0624\u0647\u0644.<\/p>\n<p>\u062a\u0639\u0631\u064a\u0641 \u0646\u0645\u0648\u0630\u062c \u0648\u062e\u0637\u0629 \u0639\u0645\u0644: \u0634\u064f\u0643\u0651\u0644 \u0641\u0631\u064a\u0642 \u0645\u0646 \u0645\u0648\u0638\u0641\u064a\u0646 \u062f\u0627\u062e\u0644\u064a\u064a\u0646\u060c \u0628\u062f\u0639\u0645 \u0645\u0633\u062a\u0634\u0627\u0631\u064a\u0646 \u062e\u0627\u0631\u062c\u064a\u064a\u0646\u060c \u0639\u0645\u0644 \u0645\u0646\u0630 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0639\u0644\u0649 \u062a\u0639\u0631\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u062a\u062a\u0633\u0642 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u062a\u0635\u062d\u0628\u0647\u0627 \u062e\u0637\u0629 \u062a\u0646\u0641\u064a\u0630. \u0648\u062a\u0645\u062b\u0644 \u0627\u0644\u062a\u062d\u062f\u064a\u060c \u0645\u0646 \u0646\u0627\u062d\u064a\u0629\u060c \u0641\u064a \u0625\u0634\u0631\u0627\u0643 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u064a\u0646 \u0648\u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0648\u0646\u0642\u0644\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629\u061b \u0648\u0645\u0646 \u0646\u0627\u062d\u064a\u0629 \u0623\u062e\u0631\u0649\u060c \u0641\u064a \u0625\u062f\u0645\u0627\u062c \u0627\u0644\u0625\u0633\u0647\u0627\u0645 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0639\u0646\u0635\u0631\u064b\u0627 \u0636\u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u062a\u0642\u064a\u064a\u0645\u0647\u0627.<\/p>\n<p>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628: \u0627\u062a\u0636\u062d \u0623\u0646 \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0641\u0639\u0627\u0644 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0642\u062f\u0631 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u0648\u0639\u064a\u0629 \u0648\u0645\u0633\u0627\u0646\u062f\u0629 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 \u0641\u064a \u0627\u0644\u0628\u062f\u0627\u064a\u0629. \u0648\u0627\u0633\u062a\u0646\u062f\u062a \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0647\u0646\u0627 \u0623\u064a\u0636\u064b\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0642\u0646\u064a\u0629\u060c \u0648\u0646\u064f\u0633\u0642\u062a \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u0648\u0623\u064f\u062f\u0631\u062c\u062a \u0641\u064a \u0625\u0637\u0627\u0631 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062d\u0648\u0627\u0641\u0632.<\/p>\n<p>\u062d\u064a\u0646 \u0627\u062a\u064f\u062e\u0630 \u0642\u0631\u0627\u0631 \u062a\u0643\u064a\u064a\u0641 \u0646\u0638\u0627\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0642\u0627\u0626\u0645 \u0645\u0639 ISO 9001:2015 \u0641\u064a 2016\u060c \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0642\u062f \u0623\u064f\u0646\u062c\u0632. \u0648\u0644\u0645 \u064a\u0628\u0642 \u0625\u0644\u0627 \u062a\u0648\u062b\u064a\u0642 \u0627\u0644\u0645\u0648\u062c\u0648\u062f\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a\u060c \u0648\u062a\u0631\u062a\u064a\u0628 \u0623\u062f\u0644\u0629 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0646\u0641\u0630\u0629 \u0644\u062a\u064a\u0633\u064a\u0631 \u0625\u062a\u0627\u062d\u062a\u0647\u0627 \u0644\u0644\u0645\u062f\u0642\u0642\u064a\u0646.<\/p>\n<p>\u0648\u0644\u0639\u0644 \u0647\u0630\u0647 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0644\u0627 \u062a\u0645\u062b\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0629 \u0627\u0644\u0639\u0627\u0645\u0629\u061b \u0641\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629 \u0627\u0644\u062a\u064a \u0637\u0628\u0642\u062a \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0639\u0645\u0644\u064a\u064b\u0627 \u0642\u0644\u064a\u0644\u0629. \u0623\u0645\u0627 \u0645\u0639\u0638\u0645 \u0627\u0644\u0645\u0634\u0631\u0648\u0639\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0641\u0639\u0644\u064a\u0647\u0627 \u0627\u0644\u0628\u062f\u0621 \u0645\u0646 \u0627\u0644\u0635\u0641\u0631 \u0644\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0627\u0644\u062d\u0642\u064a\u0642\u064a. \u0648\u064a\u0639\u0646\u064a \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0623\u0644\u0627 \u062a\u0642\u062a\u0635\u0631 \u0639\u0644\u0649 \u0643\u062a\u0627\u0628\u0629 \u0625\u062c\u0631\u0627\u0621 \u00ab\u0648\u0647\u0645\u064a\u00bb \u0644\u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u0644\u062a\u062f\u0642\u064a\u0642\u060c \u0628\u0644 \u0627\u062a\u062e\u0627\u0630 \u0645\u0627 \u064a\u0644\u0632\u0645 \u0644\u062a\u0635\u0628\u062d \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0645\u0627\u0631\u0633\u0629 \u0645\u0646\u062a\u0638\u0645\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0638\u0645\u0629\u060c \u0643\u0645\u0627 \u064a\u0648\u0636\u062d Fry (2015).<\/p>\n<p>\u0648\u064a\u062a\u0637\u0644\u0628 \u0630\u0644\u0643 \u0623\u0646 \u062a\u062f\u0631\u0643 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0648\u0631\u062f\u064b\u0627 \u0631\u0626\u064a\u0633\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0629\u060c \u0648\u0645\u0646 \u062b\u0645 \u0636\u0631\u0648\u0631\u0629 \u0625\u062f\u0627\u0631\u062a\u0647\u0627 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0639\u0646\u0647\u0627\u061b \u0648\u062a\u0635\u0645\u064a\u0645 \u0646\u0645\u0648\u0630\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u062a\u0639\u0631\u064a\u0641\u0647\u061b \u0648\u062a\u0646\u0641\u064a\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u062a\u0646\u0641\u064a\u0630\u064b\u0627 \u0641\u0639\u0644\u064a\u064b\u0627 \u0645\u0648\u062c\u0651\u0647\u064b\u0627 \u0625\u0644\u0649 \u0627\u0644\u0646\u062a\u0627\u0626\u062c.<\/p>\n<p>\u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u064a\u062a\u0648\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u0648\u0646 \u0645\u0624\u0647\u0644\u0648\u0646. \u0648\u064a\u0645\u0643\u0646 \u0644\u0627\u062e\u062a\u0635\u0627\u0635\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0646 \u064a\u0643\u0648\u0646 \u0639\u0646\u0635\u0631\u064b\u0627 \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u062a\u0639\u0631\u064a\u0641 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0625\u062f\u0627\u0631\u0629\u060c \u0648\u0641\u064a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0628\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0641\u064a\u062f\u064a\u0646 \u0648\u0642\u0637\u0627\u0639\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u060c \u0648\u0641\u064a \u0645\u0633\u0627\u0646\u062f\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631.<\/p>\n<h2>2. \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0623\u0641\u0636\u0644 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0644\u0644\u0648\u062b\u0627\u0626\u0642<\/h2>\n<p>\u0634\u0647\u062f\u062a \u0637\u0631\u064a\u0642\u0629 \u062a\u0648\u062b\u064a\u0642 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u062a\u063a\u064a\u0631\u064b\u0627 \u0645\u0647\u0645\u064b\u0627 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a ISO 9001:2015\u061b \u0625\u0630 \u0627\u0633\u062a\u064f\u0628\u062f\u0644 \u0628\u0627\u0644\u0628\u0646\u062f\u064a\u0646 \u0627\u0644\u0633\u0627\u0628\u0642\u064a\u0646 \u00ab\u0636\u0628\u0637 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u00bb \u0648\u00ab\u0636\u0628\u0637 \u0627\u0644\u0633\u062c\u0644\u0627\u062a\u00bb \u0627\u0644\u0628\u0646\u062f 7.5 \u00ab\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629\u00bb.<\/p>\n<p>\u0648\u0647\u0630\u0627 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0641\u064a \u0627\u0644\u062a\u0633\u0645\u064a\u0629 \u0645\u0647\u0645\u061b \u0644\u0623\u0646\u0647 \u064a\u0648\u0636\u062d \u0627\u0644\u062d\u062f\u0648\u062f \u0627\u0644\u0645\u0644\u062a\u0628\u0633\u0629 \u0628\u064a\u0646 document \u0648record \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0641\u064a \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629. \u0648\u064a\u0634\u0643\u0651\u0644 \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0628\u0623\u0646\u0647\u0627 \u00ab\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0636\u0628\u0637\u0647\u0627 \u0648\u0627\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0639\u0644\u064a\u0647\u0627\u060c \u0648\u0627\u0644\u0648\u0633\u064a\u0637 \u0627\u0644\u0630\u064a \u064a\u062d\u062a\u0648\u064a\u0647\u0627\u00bb \u062c\u0632\u0621\u064b\u0627 \u0645\u0646 \u0627\u0644\u0647\u064a\u0643\u0644 \u0639\u0627\u0644\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 HLS \u0627\u0644\u0645\u0634\u062a\u0631\u0643 \u0628\u064a\u0646 \u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 ISO\u060c \u0627\u0644\u0645\u0639\u0631\u0648\u0641\u0629 \u0628\u0627\u062e\u062a\u0635\u0627\u0631 MSS. \u0648\u064a\u0635\u062d\u0628 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0641\u064a \u0627\u0644\u0628\u0646\u062f 3.8 \u0645\u0646 ISO 9000:2015 \u0625\u064a\u0636\u0627\u062d\u0627\u0646.<\/p>\n<p>\u0627\u0644\u0625\u064a\u0636\u0627\u062d \u0627\u0644\u0623\u0648\u0644: \u064a\u062c\u0648\u0632 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0628\u0623\u064a \u0634\u0643\u0644 \u0648\u0639\u0644\u0649 \u0623\u064a \u0648\u0633\u064a\u0637\u060c \u0648\u0623\u0646 \u062a\u0623\u062a\u064a \u0645\u0646 \u0623\u064a \u0645\u0635\u062f\u0631.<\/p>\n<p>\u0627\u0644\u0625\u064a\u0636\u0627\u062d \u0627\u0644\u062b\u0627\u0646\u064a: \u0642\u062f \u062a\u0634\u064a\u0631 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0625\u0644\u0649 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0628\u0645\u0627 \u0641\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629\u061b \u0623\u0648 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u0634\u0623\u0629 \u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629\u060c \u0623\u064a \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u061b \u0623\u0648 \u0627\u0644\u0623\u062f\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u062d\u0642\u0642\u0629\u060c \u0623\u064a \u0627\u0644\u0633\u062c\u0644\u0627\u062a.<\/p>\n<p>\u0648\u0641\u064a \u0627\u0644\u062f\u0644\u064a\u0644 \u0627\u0644\u0630\u064a \u0623\u0635\u062f\u0631\u062a\u0647 ISO \u0644\u062a\u064a\u0633\u064a\u0631 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0625\u0644\u0649 9001:2015 (ISO, 2015b)\u060c \u062a\u0624\u0643\u062f \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0623\u0646 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u062a\u062a\u0637\u0644\u0628 \u00ab\u0646\u0638\u0627\u0645\u064b\u0627 \u0645\u0648\u062b\u0642\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u00bb\u060c \u0648\u0644\u0627 \u062a\u062a\u0637\u0644\u0628 \u00ab\u0646\u0638\u0627\u0645\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u00bb. \u0648\u0645\u0639\u0646\u0649 \u0630\u0644\u0643 \u0623\u0646 \u0639\u0644\u0649 \u0643\u0644 \u0645\u0646\u0638\u0645\u0629 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0625\u062b\u0628\u0627\u062a \u0641\u0639\u0627\u0644\u064a\u0629 \u062a\u062e\u0637\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627 \u0648\u062a\u0634\u063a\u064a\u0644\u0647\u0627 \u0648\u0636\u0628\u0637\u0647\u0627\u060c \u0648\u062a\u0646\u0641\u064a\u0630 \u0646\u0638\u0627\u0645\u0647\u0627 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0641\u0639\u0627\u0644\u064a\u062a\u0647.<\/p>\n<p>\u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0629 \u0625\u062f\u0627\u0631\u0629 \u0648\u0636\u0628\u0637\u064b\u0627 \u0644\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0639\u0644\u0649 \u0625\u062a\u0627\u062d\u062a\u0647\u0627 \u0648\u0645\u0644\u0627\u0621\u0645\u062a\u0647\u0627 \u0644\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062d\u064a\u062b\u0645\u0627 \u0648\u0645\u062a\u0649 \u0627\u062d\u062a\u064a\u062c \u0625\u0644\u064a\u0647\u0627\u060c \u0648\u0636\u0645\u0627\u0646 \u062d\u0645\u0627\u064a\u062a\u0647\u0627 \u0645\u0646 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0633\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0627\u0645\u0629 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0627\u0626\u0645.<\/p>\n<p>\u062a\u0628\u064a\u0651\u0646 \u0644\u064a \u0639\u0645\u0644\u064a\u064b\u0627 \u0623\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a\u060c \u062d\u064a\u0646 \u062a\u064f\u0639\u0627\u0644\u062c \u0628\u0637\u0631\u064a\u0642\u0629 \u0645\u0646\u062a\u0638\u0645\u0629 \u0648\u0645\u0647\u0646\u064a\u0629\u060c \u062a\u062c\u0639\u0644 \u0627\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0623\u0633\u0647\u0644 \u0643\u062b\u064a\u0631\u064b\u0627. \u0623\u0645\u0627 \u0625\u0646\u0634\u0627\u0621 \u0623\u0642\u0633\u0627\u0645 \u0648\u062b\u0627\u0626\u0642\u064a\u0629 \u0645\u0639\u0632\u0648\u0644\u0629 \u0644\u0627\u0633\u062a\u064a\u0641\u0627\u0621 \u062a\u062f\u0642\u064a\u0642 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0641\u064a\u0639\u0631\u0642\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u064a\u0633\u0647\u0645 \u0641\u064a \u062a\u0639\u062f\u062f \u0627\u0644\u0646\u0633\u062e \u0648\u0646\u0634\u0648\u0621 \u0635\u0648\u0627\u0645\u0639 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0637\u0628\u0642 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646\u0647\u062c\u064a\u0627\u062a \u0648\u0645\u0639\u0627\u064a\u064a\u0631 \u0645\u062a\u0628\u0627\u064a\u0646\u0629.<\/p>\n<p>\u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0645\u0631\u062c\u0639\u064a\u0629\u060c \u0643\u0627\u0646\u062a \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0648\u0627\u0644\u0633\u062c\u0644\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0644\u0645\u062d\u0627\u0641\u0638\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0641\u064a \u062a\u062f\u0642\u064a\u0642 \u0646\u0638\u0627\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644 \u0645\u0636\u0628\u0648\u0637\u0629. \u0644\u0643\u0646 \u0630\u0644\u0643 \u0644\u0645 \u064a\u062d\u0644 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0648\u0644\u0630\u0644\u0643 \u062a\u0642\u0631\u0631 \u062a\u0637\u0628\u064a\u0642 \u0646\u0638\u0627\u0645 \u0645\u0624\u0633\u0633\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u060c \u064a\u0624\u062f\u064a \u062f\u0648\u0631 \u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639 \u0627\u0644\u0648\u0627\u062d\u062f \u0644\u0644\u0645\u0646\u0638\u0645\u0629 \u0643\u0644\u0647\u0627.<\/p>\n<p>\u0648\u062a\u0648\u0644\u062a \u0648\u062d\u062f\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u064a\u0629\u060c \u0641\u0639\u0631\u0651\u0641\u062a \u0646\u0645\u0648\u0630\u062c\u064b\u0627 \u064a\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u062e\u0631\u064a\u0637\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0646\u0638\u0645\u0629\u060c \u0648\u0623\u0639\u0637\u062a \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0644\u0644\u0645\u0634\u0631\u0648\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u062b\u0644 \u062c\u0648\u0647\u0631 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0645\u0639\u0627\u0631\u0641\u0647\u0627. \u0648\u0627\u0633\u062a\u0644\u0632\u0645 \u062d\u062c\u0645 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0627\u0644\u0643\u0628\u064a\u0631 \u062e\u0637\u0629 \u0623\u0648\u0644\u0648\u064a\u0627\u062a. \u0648\u062d\u064a\u0646 \u0628\u062f\u0623 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0625\u0644\u0649 ISO \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0641\u064a 2016\u060c \u0644\u0645 \u064a\u0643\u0646 \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0646\u0647\u0627\u0626\u064a \u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u064a \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0629 \u0643\u0644\u0647\u0627 \u0642\u062f \u062a\u062d\u0642\u0642 \u0628\u0646\u0633\u0628\u0629 100% \u0628\u0639\u062f.<\/p>\n<p>\u0644\u0630\u0644\u0643 \u0644\u0632\u0645\u060c \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0627\u0644\u0625\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u062c\u0648\u062f\u0629 \u0645\u0646\u0641\u0635\u0644\u0629. \u0644\u0643\u0646 \u0645\u0627 \u0623\u064f\u0646\u062c\u0632 \u0645\u0646 \u062a\u0646\u0638\u064a\u0645 \u0648\u0647\u064a\u0643\u0644\u0629 \u0648\u062a\u0648\u062d\u064a\u062f \u0641\u064a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0643\u0627\u0646 \u0634\u062f\u064a\u062f \u0627\u0644\u0641\u0627\u0626\u062f\u0629 \u0641\u064a \u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629. \u0648\u0623\u0633\u0647\u0645 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0627\u0644\u0648\u062b\u064a\u0642 \u0628\u064a\u0646 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0642\u0627\u0626\u062f \u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644 \u0641\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u062a\u062f\u0642\u064a\u0642 \u0648\u0633\u0631\u0639\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629.<\/p>\n<h2>3. \u0639\u0644\u0649 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0642\u062f\u064a\u0645 \u0642\u064a\u0645\u0629<\/h2>\n<p>\u0625\u0630\u0627 \u0623\u0631\u062f\u0646\u0627\u060c \u0646\u062d\u0646 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u0646\u0627 \u062d\u0636\u0648\u0631 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u062a\u062c\u062f\u064a\u062f \u0627\u0644\u0630\u064a \u0633\u062a\u0634\u0647\u062f\u0647 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629\u060c \u0641\u0639\u0644\u064a\u0646\u0627 \u062a\u0642\u062f\u064a\u0645 \u062b\u0644\u0627\u062b \u0642\u064a\u0645 \u0645\u0647\u0645\u0629.<\/p>\n<p>\u0646\u062d\u0646 \u062e\u0628\u0631\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0627\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0646\u0627\u0648\u0644\u0647\u0627 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629: \u062a\u0634\u064a\u0631 ISO 9001:2015 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0642\u062f \u062a\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u0645\u0635\u0627\u062f\u0631 \u062f\u0627\u062e\u0644\u064a\u0629\u060c \u0643\u0627\u0644\u0628\u0631\u0627\u0621\u0627\u062a \u0648\u0627\u0644\u062f\u0631\u0648\u0633 \u0627\u0644\u0645\u0633\u062a\u0641\u0627\u062f\u0629 \u0648\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u063a\u064a\u0631 \u0627\u0644\u0645\u0635\u0631\u062d \u0628\u0647\u0627\u061b \u0648\u0625\u0644\u0649 \u0645\u0635\u0627\u062f\u0631 \u062e\u0627\u0631\u062c\u064a\u0629\u060c \u0643\u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0648\u0627\u0644\u0645\u0646\u0634\u0648\u0631\u0627\u062a \u0648\u0645\u0639\u0627\u0631\u0641 \u0627\u0644\u0645\u0648\u0631\u062f\u064a\u0646. \u0648\u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0645\u0627\u062f\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u0637\u0627\u0644\u0645\u0627 \u0639\u0645\u0644 \u0639\u0644\u064a\u0647\u0627 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u0648 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/p>\n<p>\u0644\u0627 \u064a\u0635\u062d \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062a\u0637\u0628\u064a\u0642 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0648\u0635\u0641\u0647 \u0645\u0634\u0631\u0648\u0639\u064b\u0627 \u062a\u0642\u0646\u064a\u064b\u0627 \u0641\u0642\u0637\u060c \u0648\u0644\u0627 \u0645\u0646 \u0645\u0646\u0638\u0648\u0631 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u062d\u062f\u0647. \u0641\u0647\u0648 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u0633\u0647\u0627\u0645\u0646\u0627 \u0628\u0645\u0646\u0647\u062c \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0648\u0645\u0646\u0647\u062c\u064a\u0627\u062a \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u0627\u060c \u0645\u0639 \u0627\u0644\u062a\u062d\u0627\u0644\u0641 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0645\u0639 \u0642\u0637\u0627\u0639\u064a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629. \u0648\u0644\u0627 \u0634\u0643 \u0641\u064a \u0623\u0646 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0633\u0646\u062f\u064b\u0627 \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0639\u0627\u0631\u0641 \u0648\u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0627 \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u0627\u061b \u0648\u0623\u0646 \u062a\u062f\u0645\u062c \u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0648\u0627\u0644\u0645\u0643\u0627\u0641\u0623\u0629 \u0648\u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u0645\u0647\u0646\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0643\u0629.<\/p>\n<p>\u0646\u062d\u0646 \u062e\u0628\u0631\u0627\u0621 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642: \u062a\u062a\u064a\u062d \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u062f\u0645\u062c \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0644\u062c\u0645\u064a\u0639 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u062a\u062d\u062a \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062d\u0648\u0643\u0645\u0629 \u0648\u0645\u0646\u0647\u062c\u064a\u0627\u062a \u0639\u0645\u0644 \u0645\u0634\u062a\u0631\u0643\u0629\u060c \u0648\u062e\u062f\u0645\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0623\u0648 \u0645\u0627 \u064a\u062f\u062e\u0644 \u0645\u0646\u0647\u0627 \u0636\u0645\u0646 \u0646\u0637\u0627\u0642 \u0646\u0638\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u0627\u0636\u0639\u0629 \u0644\u0644\u062a\u062f\u0642\u064a\u0642. \u0648\u064a\u0648\u0641\u0631 \u062a\u0637\u0628\u064a\u0642 \u0647\u0630\u0647 \u0627\u0644\u0646\u0638\u0645 \u0633\u0646\u062f\u064b\u0627 \u0642\u0648\u064a\u064b\u0627 \u0644\u0627\u0633\u062a\u064a\u0641\u0627\u0621 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0646\u0638\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629\u060c \u0648\u064a\u0633\u0647\u0645 \u0641\u064a \u062a\u0642\u0644\u064a\u0635 \u0635\u0648\u0627\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062a\u063a\u064a\u0631 \u0641\u064a \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u064a\u0629 \u0627\u0644\u0630\u064a \u064a\u062a\u0637\u0644\u0628\u0647 \u0623\u064a \u062a\u062d\u0648\u0644 \u0631\u0642\u0645\u064a.<\/p>\n<p>\u0646\u062d\u0646 \u0646\u062a\u062d\u062f\u062b \u0644\u063a\u0629 \u0646\u0638\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629: \u0644\u062f\u064a\u0646\u0627 \u062e\u0628\u0631\u0629 \u0637\u0648\u064a\u0644\u0629 \u0641\u064a \u062a\u0637\u0628\u064a\u0642 \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628\u0627\u062a \u0648\u062f\u0648\u0631 \u0627\u0644\u0623\u0631\u0634\u064a\u0641 \u0648\u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u062a\u0648\u062b\u064a\u0642. \u0648\u0645\u0646\u0630 2011\u060c \u0644\u062f\u064a\u0646\u0627 \u0645\u0648\u0627\u0635\u0641\u0629 \u0645\u0646 \u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0646\u0638\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u0647\u064a ISO 30301 (Aenor, 2015a). \u0648\u0644\u0630\u0644\u0643 \u0646\u0633\u062a\u0637\u064a\u0639 \u0645\u062e\u0627\u0637\u0628\u0629 \u0645\u0633\u0624\u0648\u0644\u064a \u0627\u0644\u062c\u0648\u062f\u0629 \u0623\u0648 \u0646\u0638\u0645 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0628\u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u0627\u0644\u0644\u063a\u0629 \u0646\u0641\u0633\u0647\u0627\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u0647\u062c \u064a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a ISO 9001:2015 \u0623\u0648 \u063a\u064a\u0631\u0647\u0627 \u0645\u0646 \u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0627\u0644\u0625\u062f\u0627\u0631\u0629 (Lloveras, 2014).<\/p>\n<p>\u0648\u062e\u062a\u0627\u0645\u064b\u0627\u060c \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u0646\u0643\u0648\u0646 \u0642\u0627\u062f\u0631\u064a\u0646\u060c \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0639\u064b\u0627\u060c \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u0647\u0646\u064a\u0629\u061b \u0648\u0641\u0647\u0645 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0648\u0643\u064a\u0641\u064a\u0629 \u0639\u0645\u0644\u0647\u0627 \u0628\u0639\u0645\u0642\u061b \u0648\u0645\u0639\u0631\u0641\u0629 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 ISO \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0627\u061b \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0648\u0641\u064a\u0645\u0627 \u0628\u064a\u0646\u0647\u0627\u061b \u0648\u0627\u0644\u0641\u0647\u0645 \u0627\u0644\u0639\u0645\u064a\u0642 \u0644\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0631\u0641\u0629\u061b \u0648\u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062c\u0645\u0627\u0639\u064a\u061b \u0648\u062d\u0644 \u0627\u0644\u0635\u0639\u0648\u0628\u0627\u062a\u061b \u0648\u0627\u0644\u0625\u0642\u0646\u0627\u0639 \u0648\u0627\u0644\u062a\u064a\u0633\u064a\u0631 \u0639\u0646\u062f \u0645\u0633\u0627\u0646\u062f\u0629 \u0645\u0648\u0638\u0641\u064a \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u062d\u062a\u0627\u062c\u064a\u0646 \u0644\u0630\u0644\u0643.<\/p>\n<p>\u064a\u0632\u064a\u062f \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0639\u062a\u0645\u0627\u062f \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629. \u0648\u064a\u0645\u062b\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u0644\u0625\u062f\u0627\u0631\u0629\u060c \u0645\u062b\u0644 ISO 9001:2015\u060c \u0631\u0627\u0641\u0639\u0629 \u062a\u0633\u0631\u0651\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631. \u0648\u0627\u0644\u062a\u062d\u062f\u064a \u0647\u0648 \u0645\u062c\u0627\u0631\u0627\u0629 \u0647\u0630\u0647 \u0627\u0644\u062a\u062d\u0648\u0644\u0627\u062a \u0628\u0625\u064a\u0642\u0627\u0639 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0627\u0644\u0623\u0645\u0631 \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u0644\u0632\u0645 \u062a\u0639\u0627\u0648\u0646\u064b\u0627 \u0623\u0648\u062b\u0642 \u0628\u064a\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0637\u0631\u0627\u0641. \u0648\u0639\u0644\u064a\u0646\u0627\u060c \u0646\u062d\u0646 \u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0627\u0644\u0627\u0646\u062a\u0628\u0627\u0647 \u0627\u0644\u0634\u062f\u064a\u062f \u0644\u0646\u0643\u0648\u0646 \u062d\u0627\u0636\u0631\u064a\u0646 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u062a\u062d\u0648\u0644.<\/p>\n<h2>\u0627\u0644\u0645\u0631\u0627\u062c\u0639<\/h2>\n<ul>\n<li dir=\"rtl\" style=\"text-align: right;\">\u0625\u0644\u064a\u0633\u0627 \u063a\u0627\u0631\u062b\u064a\u0627 \u0645\u0648\u0631\u0627\u0644\u064a\u0633\u060c Infor\u00e1rea\u060c garcia-morales@inforarea.com.<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">Aenor (2015a). Gu\u00eda para implementar el apartado \u201cinformaci\u00f3n documentada\u201d usando los procesos y controles de ISO 30301:2011 sistemas de gesti\u00f3n para los documentos. ISO\/TC46\/SC11. http:\/\/www.iso30300.es\/wp-content\/uploads\/2016\/03\/ISO-TC46-SC11-WG8_Documento_explicativo_Informacion_documentada_ES_vf.pdf<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">Aenor (2015b). Sistemas de gesti\u00f3n de la calidad. Requisitos. UNE-EN ISO 9001:2015. http:\/\/www.aenor.es\/aenor\/normas\/normas\/fichanorma.asp?tipo=N&amp;codigo=N0055469#.WDlVn6LhAUF<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">Fry, Ian (2015). \u201cKnowledge Management and ISO 9001:2015\u201d. Systems thinking, 14 October. https:\/\/realkm.com\/2015\/10\/14\/knowledge-management-and-iso-90012015\/<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">ISO (2015a). Correlation matrices between ISO 9001:2008 and ISO 9001:2015. ISO\/TC 176\/SC2\/N1286. www.iso.org\/tc176\/sc02\/public<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">ISO (2015b). Guidance on the requirements for Documented Information. ISO\/TC 176\/SC2\/N1286. www.iso.org\/tc176\/sc02\/public<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\">Lloveras, Mar\u00eda-Rosa (2014). \u201cC\u00f3mo cumplir los requisitos de control de la informaci\u00f3n documentada (documentos) de los sistemas de gesti\u00f3n ISO a partir de la norma ISO 30301:2011 de gesti\u00f3n para los documentos\u201d. Forum calidad, n. 256, pp. 6-13, noviembre. https:\/\/goo.gl\/R4lr33<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0642\u062f\u0645\u0629 \u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0641\u064a \u062d\u0648\u0644\u064a\u0629 ThinkEPI \u0625\u0644\u0649 \u062a\u0623\u0645\u0644 \u0627\u0644\u0641\u0631\u0635 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0627\u062e\u062a\u0635\u0627\u0635\u064a\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0648\u062b\u064a\u0642 \u0628\u0639\u062f \u0625\u0642\u0631\u0627\u0631 \u0627\u0644\u0645\u0648\u0627\u0635\u0641\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u00abISO 9001:2015 \u0646\u0638\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629: \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u00bb. \u0641\u0641\u064a \u0627\u0644\u0633\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u0642\u0628\u0644\u0629\u060c \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u0644\u064a\u0648\u0646\u2026<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[607,640],"tags":[],"class_list":["post-50362","post","type-post","status-publish","format-standard","hentry","category-issue-61","category-information-knowledge-management"],"_links":{"self":[{"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/posts\/50362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50362"}],"version-history":[{"count":7,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/posts\/50362\/revisions"}],"predecessor-version":[{"id":52685,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=\/wp\/v2\/posts\/50362\/revisions\/52685"}],"wp:attachment":[{"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50362"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=50362"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/informaticsjournal.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=50362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}